Terms and Conditions

Generic Supplements reserves the right to only process and ship orders if the following terms and conditions are accepted with a confirmed agreement from the purchaser. The purchaser agrees to adhere to all these company regulations when placing an order with us.

  1. Generic Supplements assumes no liability for the use of any products supplied. Liability rests with the purchaser to use products under the guidance of a licensed physician.
  2. Generic Supplements takes no responsibility for confirming the importation requirements and regulations of the purchaser and the purchaser's country of origin. All products are shipped :
    · at the full risk of the purchaser.
    · in agreement of holding Generic Supplements reserved towards any legal action, that might be brought against the purchaser if not acting in accordance with the regulations and importation laws of the destination country.
  3. In the event an order is detained and confiscated by foreign customs, the loss rests completely with the purchaser, unless:
    · a valid medical prescription was submitted to be sent with shipment
    · a confiscation notification and a proof of reclaim (forwarded to the Food and Drug Administration institute responsible for the confiscation) is provided to Generic Supplements. In this case, the purchaser is entitled to a reshipment of the full order at 50% of the original cost plus shipping and handling.
  4. Generic Supplements will fully guarantee delivery only if : · a valid medical prescription is submitted to be sent with shipment. · a traceable and recorded method of shipment (registered post) is used. · the purchaser has provided correct shipping information.
  5. Generic Supplements takes no responsibility for lost orders, wrong deliveries or product damage caused by the Postal Service.
  6. If incorrect shipping information is provided by the purchaser, the order might be misdelivered and/or returned to sender. Generic Supplements takes no responsibility for order losses caused by this misdelivery or for losses occurring because shipments are unreturnable due to discreet shipping.
  7. Generic Supplements takes no responsibility for Money Order/Cashier Check payments lost in transit from purchaser, unless: · payment is sent by a traceable and recorded mail service. · copy or purchase receipt of Money Order/Cashier Check can be provided with shipment receipt.
  8. Prices are subjected to change according to International currency rates and changes in cost prices without further notice.
  9. Availability of products is subjected to change without further notice.
  10. Generic Supplements takes no responsibility for dispatchment delays caused by delivery problems of manufacturer/supplier, or any other delays caused by a third party. Nor does Generic Supplements take responsibility for shipment delays caused by holidays or the Postal Service.
  11. In the event wrong products are received, the correct products will be reshipped free of charge, provided the wrong products are returned unopened and in re-saleable condition.
  12. In the event products arrive damaged due to improper packaging by Generic Supplements, products will be reshipped free of charge if a claim is made and proof of improper packaging is given.
  13. Returns are accepted only if products are proven to be unusable, excluding section (11).
  14. Refunds are accepted only if products are proven to be unusable. An additional charge of 15% of the order total (with a minimum of 40 US Dollars) is applied to cover all administration charges.
  15. Order cancellations after order has been shipped are not accepted.
  16. In the event credit card payment is used through PayPal, customer agrees not to make disputes or claims on payment, for situations as described in sections (2), (3), (4), (5) and (6), or for any other reasons that would violate any term and condition in our Disclaimer. Any charge back, dispute or payment claim that is attempted in contradiction of this Disclaimer is considered fraudulent and gives reason for prosecution. Furthermore, You are giving up Your right to any type of solution and help from Generic Supplements to Your order problem, and Generic Supplements will refuse to deal with and give You any assistance in the delivery of Your order. In addition, any future ordering from Generic Supplements and several similar websites will be denied.
  17. Attempt to defraud Generic Supplements will be reported to law enforcement. This could include multi-national police authorities or your local police department. We cooperate fully with such agencies in case of fraud.